FINANCIAL SERVICES

Know where to invest in your digital experience for faster returns.

Reduce the complexity of gaining client insights to boost digital satisfaction, loyalty and share of wallet—all while maintaining data privacy and security.

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Illustration of user registering credit card on mobile and laptop with analytics overlay for financial services

Digital insights specific to you.

Banking

Instantly identify and address digital friction that's impacting your acquisition, servicing, and retention KPIs.

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Insurance

Gain real-time understanding of policyholders' challenges in the quoting funnel to improve their journey.

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Wealth management

Navigate your client-centric journeys with empathy and understand how to accelerate digital first goals.

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Make high-yield digital experiences your biggest asset.

Maximize visibility, minimize mobile friction.

Gain transparency with real-time app insights for seamless digital journeys.

Connect your agents to the digital experience.

Help contact center agents reduce escalation hurdles and diagnose customer experience issues faster.

Link customer feedback to digital friction.

Instantly size the impact of one customer’s struggle across all customers.

Release new features quickly and confidently.

Understand technical performance, identify areas of improvement, and prioritize what’s most important.

Capitalize on insights instantly.

From consumer banking to insurance and wealth management, skip the setup and start analyzing your digital experiences with pre-built dashboard templates.

Explore dashboard templates

Dashboard displaying account creation success rate trend and anomaly detection in online registration for banking

“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our teams closer.”

Steven Teo / Head of Innovation and Digital Controls at BMO

“With Quantum Metric, we're identifying issues faster and our mean time to resolution is reduced.”

Nancy Hom / Sr. Manager, Monitoring (retired)

Why Quantum Metric.

Deliver banking, insurance, and wealth management experiences clients love.

Monitor the right insights for web, mobile, and contact center.

Measure and improve both web and mobile app journeys
Identify and prioritize friction in the self-service experience
Provide contact center agents real-time visibility into customer experience

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Size the impact of a single issue.

Get alerted and view session replay for only high-impact customer struggle
Measure the business impact of one customer’s feedback across all customers
Enable contact center agents to share replays with IT to reproduce and close the loop

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Autocapture hundreds of customer signals.

300+ data behavioral and technical points captured out of the box
Machine learning detects customer frustration
Diagnose technical errors and root causes
Receive real-time alerts on changes in business metrics

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Ensure privacy and security with automated configuration.

PII is blocked by default, even after website updates
Choose between allow, block, or encrypt, resulting in more actionable session replays
Decrypt with a private key to re-identify sessions for support triage

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