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Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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Data that answers before you ask.

Felix Agentic is your always-on analyst. Finally, AI that makes understanding your digital business effortless.

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Quantum Metric named a Strong Performer in the 2025 Forrester Wave™ for Digital Analytics.

See why Forrester ranked Quantum Metric among top vendors in the market.

Data that works harder, turning insight into action at every moment.

When enterprises connect the right data to real-time insights and action, they drive measurable value for both their business and their customers.

Get to know our platform

DATA

The right data, captured instantly.

Seamlessly and automatically collect data across web, mobile, other digital channels, so you can make fast, informed decisions.

See autocapture in action

INSIGHT

Uncover real-time customer behavior and intent.

Use Felix AI to pinpoint where users struggle and where they convert — solving frustrations in the moment to keep every journey on track.

Learn more with session replay

ACTION

Turn insights into revenue-driving outcomes.

Focus on what moves the needle. Identify your biggest opportunities with quantified impact, and align your teams to drive results.

Drive results with opportunity analysis
Data activation platform interface for personalized experiences

Ready to lead your industry?

See how Quantum Metric helps enterprises grow with digital analytics, delivering measurable results through data-driven insights tailored to your industry.

RetailTravel & HospitalityFinancial ServicesTelecomHealthcareGaming

Retail

With detailed insights into how customers browse and purchase, you can eliminate friction, increase conversions, and drive revenue — adapting to changing shopper needs in real time.

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Resources

Retail product tour

Retail product tour

Retailer's 6 Pillar Guide to Digital Optimization

Retailer's 6 Pillar Guide to Digital Optimization

Quantum Metric has multi-tens of millions of dollars impact on revenue at Lululemon

Quantum Metric has multi-tens of millions of dollars impact on revenue at Lululemon

Retail

Travel & Hospitality

Get real-time visibility into every guest interaction and booking to ensure seamless omnichannel experiences that boost both loyalty and revenue.

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Resources

Airline product tour

Airline product tour

Better business outcomes with Data Enrichment

Better business outcomes with Data Enrichment

5 Key Efficiency Boosts for Digital Travel & Hospitality Journeys

5 Key Efficiency Boosts for Digital Travel & Hospitality Journeys

Korean Air improves app store rating from 2.9 to 4.6

Korean Air improves app store rating from 2.9 to 4.6

Travel & Hospitality

Financial Services

Quickly resolve friction points, enhance service quality, and drive loyalty with the insights needed to deliver seamless digital experiences.

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Resources

How Western Union increased First Call Resolution and reduced call escalations

How Western Union increased First Call Resolution and reduced call escalations

Transform digital banking.

Transform digital banking.

Streamline insurance journeys.

Streamline insurance journeys.

Optimize wealth management journeys.

Optimize wealth management journeys.

Financial Services

Telecom

Optimize subscription flows, tailor customer interactions, and streamline self-service options to create digital experiences that keep customers coming back.

Learn more

Resources

Quantum Metric for Telco solution sheet

Quantum Metric for Telco solution sheet

How The Telegraph bolstered online conversions

How The Telegraph bolstered online conversions

Telecom

Healthcare

Ensure digital services are smooth and efficient with insights that improve patient satisfaction and reduce call center volume — so your team can focus on care.

Learn more

Resources

Quantum Metric for healthcare solution sheet

Quantum Metric for healthcare solution sheet

AMA cut sign in abandonment in half

AMA cut sign in abandonment in half

Healthcare

Gaming

Understand player behavior, uncover performance bottlenecks, and optimize the experience from registration to monetization — boosting player satisfaction and revenue along the way.

Learn more

Resources

BetVictor optimizes conversion funnel to grow online bets

BetVictor optimizes conversion funnel to grow online bets

Gaming
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Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.

- Danny Ryder, Chief Digital Officer

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One of the challenges with traditional analytics is that you have to prescribe what you want to measure. Often it's what you are not looking at that is what holds you back. That is where Quantum Metric’s machine learning has been a big game changer for us.

- Dylan Jacques, Technology Director

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Following optimization using Quantum Metric insights, the Korean Air app-store rating has risen from 2.9 up to 4.6.

- Jinsoo Ko, Product Manager

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Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.

- Steven Teo, Head of Innovations and Digital Controls

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Trusted by enterprises. Loved by people.

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4.6

264 verified reviews

as of August 2025

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4.1

59 verified reviews

as of August 2025

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4.5

84 verified reviews

as of August 2025

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6.8 billionsessions each month.

50%of the worldwide internet users.

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Start focusing on opportunities that drive the biggest lift.

Discover what Quantum Metric can do for you.

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Schedule a personalized demo based on your business objectives.

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Join a regularly streamed live demo or watch one on demand.

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Browse product tours

Review bite-sized videos and interactive demos of top platform use cases.