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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

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INTERACTION HEATMAPS

Heatmaps that connect engagement to outcomes.

Basic page heatmaps only scratch the surface. Take your UX to the next level by associating page-level engagement with business outcomes and actual user sessions on web and mobile apps.

See Heatmaps in actionRequest a demo
Interactive heatmap overlay highlighting most-clicked elements on a webpage.

Analyze every experience, even the ones that change.

Record and bookmark sessions to capture pages, interactions, and dynamic elements in real time. Use the built-in segment builder to quickly find the exact experiences, customer behaviors, or pages you want to analyze.

See Heatmaps in action
Scroll depth heatmap visualizing user engagement on long-form content.

See how customers engage, not just where they click.

Quantum Metric heatmaps, click maps, and scroll maps help teams understand how customers engage across websites and mobile apps. Quickly identify engagement patterns, friction points, and behavioral trends, then pivot into deeper page analysis to make faster, more informed decisions.

See Heatmaps in action
Behavioral heatmap showing areas of high user attention and interaction.

Understand how page elements impact customer experience.

Analyze how specific page elements, features, and interactions influence engagement and business outcomes. Layer behavioral insights with key metrics to understand how customer experiences impact conversions, frustration, and downstream performance.

See Interactions in action
Understand how page elements impact customer experience.

Quantum Metric has helped us understand that seemingly small UX design choices can have a outsized impact on customer satisfaction.

Doug Cadmus,

Senior Manager of E-commerce

Click tracking heatmap identifying friction points in a digital experience.

Compare experiences and measure the impact of UX changes.

Analyze page variants side by side to understand how different layouts, experiences, and design changes influence engagement, conversions, and customer behavior.

See Interactions in action
Interactive heatmap tool showing top interaction zones by user segment.

Access customer behavior insights directly from your browser.

Quantum Metric Visible helps teams quickly understand customer experiences without leaving the page. Access heatmaps, clicks, taps, engagement metrics, conversions, and behavioral insights directly within your browser to identify friction and optimization opportunities faster.

See Visible in action
Webpage heatmap visualizing aggregated user behavior across devices.

How teams use website heatmaps.

UX teams

Identify confusing layouts, usability issues, and friction points that impact customer experiences.

Product teams

Understand feature engagement, prioritize improvements, and validate product decisions with behavioral insights.

E-commerce teams

Reduce cart abandonment, optimize product pages, and improve checkout experiences.

Marketing teams

Improve landing page performance, optimize CTAs, and understand how campaign traffic behaves across digital experiences.

Heatmaps vs. traditional analytics tools.

Traditional analytics platforms show metrics and page performance data. Heatmaps help visualize how customers actually interact with digital experiences. Unlike standalone heatmap tools, Quantum Metric connects behavioral insights with session replay, journey analytics, and business impact data so teams can quickly move from identifying issues to improving experiences.

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8 billionsessions each month.

50%of the worldwide internet users.

Frequently asked questions.

Does Quantum Metric have heatmaps for mobile apps?

Yes! We have almost complete feature parity for our web and mobile analytics solutions. Heatmaps, tap maps, interaction maps, and page (or view controller) analytics are all available for mobile applications.

Are the visualizations coming from sampled data?

Nope. Quantum Metric’s tag is very lightweight and performant. Almost all of our customers capture at 100% and every click, tap, and scroll you see in a heatmap can be tied back to a real user session.

How does this work with my experimentation tools?

We pull in segments from controls and treatments for tests you’re running. That way, you can analyze different designs in our side-by-side viewer. Visit our Partners page to check out our experimentation partners.

What if I have multiple similar pages I want to analyze?

A lot of our customers have product detail pages (PDPs) that have a similar structure. For these, you can create page groups and conduct aggregate analysis.

What’s the difference between heatmaps and session replay?

Heatmaps provide aggregated visualizations of customer interactions across pages, while session replay allows teams to watch individual customer sessions and behaviors in greater detail.

How do heatmaps improve conversions?

Heatmaps help teams identify usability issues, friction points, and engagement patterns that may impact conversion rates. These insights help teams optimize experiences and remove barriers within key customer journeys.

Can heatmaps help identify UX issues?

Yes. Heatmaps can reveal frustration signals, rage clicks, drop-off areas, and low-engagement sections that may indicate confusing or broken user experiences.

What are website heatmaps?

Website heatmaps visually show how customers interact with a webpage or mobile app. They help teams understand where users click, tap, scroll, hesitate, or encounter friction so they can improve digital experiences and optimize conversions.

How do Quantum Metric heatmaps work?

Quantum Metric heatmaps automatically visualize customer interactions across websites and mobile apps in real time. Unlike standalone heatmap tools, Quantum Metric combines heatmaps with session replay, journey analytics, and customer behavior insights in one platform, helping teams understand not just what customers are doing, but why.