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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Teams
ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support
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MARKETING

Turn marketing maybes into moving the needle.

Get instant answers on campaign performance, understand how AI-driven traffic is changing customer discovery, and act faster without waiting on analysts.

Explore our product tour library See Felix Agentic
Turn marketing maybes into moving the needle.

Quantum Metric is named among top vendors.

Ranked a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025

Maximize your marketing efforts with actionable insights.

See why Quantum Metric is the preferred solution for marketing teams.

Optimize customer journeys and improve campaign performance.

  • See what happens and why on landing pages and funnels to fix leaky customer journeys and ad spend.
  • Identify top converting products from marketing campaigns to drive best ROAS, reduce acquisition costs, increase AOV, and improve campaign performance.
  • Analyze purchase paths and patterns by loyalty level, and create cohorts based on behavioral customer segments to deliver personalized marketing campaigns and customer journeys.
  • Ask Felix Chat why a campaign's landing page is underperforming and get an immediate answer grounded in behavioral evidence — no analyst required.

Personalize marketing and boost customer loyalty.

  • Deliver personalized marketing campaigns and customer journeys by analyzing purchase paths and patterns.
  • Access metrics, heatmap tools, clicks and taps, conversions, and engagement right from a browser plug-in on your site with a single click.
  • Analyze purchase patterns by loyalty level to create cohorts based on behavioral customer segments for optimized and engaging marketing campaigns and tailored customer journeys.

Understand your AI traffic, and optimize for the way customers discover you.

  • Automatically detect, segment, and analyze traffic from LLMs and agentic AI to instantly see how AI-referred visitors behave compared to other channels.
  • Ensure that LLM and agentic traffic can navigate from search to conversion without friction. Identify and fix the drop-off points that cost you AI-referred revenue.
  • Refine your content structure and information so LLMs accurately represent your brand in their answers. Protect and grow your AI search presence.
  • Connect Quantum Metric's behavioral data with Adobe Experience Platform and Customer Journey Analytics through a no-code setup. Enrich CJA with 60+ behavioral signals.

Learn more about AI Traffic Detection

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Quantum Metric dashboard titled "AI-Driven Traffic Performance" featuring charts for conversion rates and AI referral traffic with zoomed callout cards.

Tackle your biggest pain points.

Quantum Metric turns struggles into success stories by helping marketing teams monitor, diagnose, and optimize their digital campaigns and experiences.

See more related demos

“Quantum Metric helps us monitor and understand all of our site traffic and nuances by demographic so that we can convert those leads.”

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Amarena Diaz / Director of Digital Marketing and eCommerce

“Without Quantum Metric, we'd be guessing in the dark, relying on general analytics and customer complaints. Now, we pinpoint and quantify the exact user behaviors driving our results.”

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Trevor Mata / Digital Experience & MarTech Integration Manager, Six Flags

Integrate to elevate.

Seamlessly merge Quantum Metric with your favorite tools.

See all of our partners
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Want to learn more about how Quantum Metric empowers marketing teams?

Visit our optimization collection

FAQs

Can Quantum Metric help personalize our marketing campaigns?

Absolutely. Quantum Metric analyzes purchase patterns and creates cohorts based on behavioral customer segments. This enables you to craft highly optimized and personalized marketing campaigns and customer journeys that resonate with specific audience segments, enhancing engagement and conversion rates.

What kind of data can Quantum Metric capture?

Quantum Metric captures a comprehensive range of user interactions and data points, including metrics, heatmaps, clicks and taps, conversions, and engagement. This extensive data collection provides a complete view of customer behavior, helping you to understand and optimize every aspect of their experience.

How can Quantum Metric help with decision-making?

Quantum Metric enhances decision-making by providing quick access to essential metrics and insights through a convenient browser plug-in. With robust analytics tools and pre-designed dashboard templates for comprehensive data visualization, you can easily analyze data and make informed decisions to optimize your marketing strategies and improve performance.

What support is available for new users of Quantum Metric?

Quantum Metric provides comprehensive support to ensure new users can fully leverage the platform's capabilities. This includes detailed documentation, step-by-step demos, and success stories from other users. Additionally, our customer success team is always available to assist with any questions or challenges you may encounter.

How can Quantum Metric help reduce customer acquisition costs?

Quantum Metric helps reduce customer acquisition costs by providing detailed insights into the effectiveness of marketing campaigns and landing pages. By identifying top converting products and optimizing leaky customer journeys, you can improve campaign performance and maximize return on ad spend (ROAS).

Can Quantum Metric assist in analyzing purchase paths and patterns?

Yes, Quantum Metric allows you to analyze purchase paths and patterns by loyalty level, creating cohorts based on behavioral customer segments. This enables you to deliver personalized and engaging marketing campaigns and customer journeys that resonate with specific audience groups.

How does Quantum Metric support campaign optimization?

Quantum Metric supports campaign optimization by identifying which elements of your website or app drive acquisition and conversion. With features like heatmaps and session replays, you can pinpoint areas of friction and optimize them to enhance overall campaign performance.

What types of insights can I gain from Quantum Metric's dashboard templates?

Quantum Metric’s pre-designed dashboard templates provide comprehensive data visualization and insights, helping you understand user behavior, engagement metrics, and conversion paths. These insights allow you to make informed decisions to improve marketing strategies and performance.

What makes Quantum Metric unique for marketing teams?

Quantum Metric is unique for marketing teams because it provides real-time insights into customer journeys and campaign performance. Its robust analytics tools and seamless integration with popular marketing platforms allow you to quickly access and act on critical data, driving better ROI and business outcomes.

How does Felix Agentic help marketing teams move faster?

Felix Agentic combines Skills, Workflows, and Background Agents to power Felix Chat and Copilot, giving marketing teams direct access to instant answers without waiting on analytics. Background Agents continuously monitor campaign and conversion KPIs, automatically surfacing changes and explaining the "why" before teams have to go looking. Felix Chat lets marketers ask questions like "Why is our paid search landing page underperforming this week?" and get immediate, quantified answers grounded in behavioral data. Copilot delivers instant, contextual answers inline across dashboards and customer interactions, keeping teams focused on strategy and optimization rather than digging for answers.

How does Quantum Metric help marketing teams understand AI-driven traffic?

With AI Traffic Analytics, Quantum Metric automatically detects, segments, and analyzes traffic from LLMs and agentic AI sources. Marketing teams can instantly see how AI-referred visitors behave differently from other channels, identify where they encounter friction on the path to conversion, and refine content structure so LLMs accurately represent their brand in answers. As AI-powered search becomes an increasingly important acquisition channel, this gives marketing teams the visibility they need to protect and grow their AI search presence.

How does the Adobe Experience Platform (AEP) Connector work with Quantum Metric?

The AEP Connector lets marketing teams connect Quantum Metric's behavioral data with Adobe Experience Platform and Customer Journey Analytics through a no-code, configuration-based setup. There’s no manual tagging required. QM data maps to Adobe schemas in minutes, enriching CJA with 60+ behavioral signals, with full setup completed in weeks rather than months. The connector also extends impact across the broader Adobe stack, including Target, Campaign, and Adobe Journey Optimizer, enabling activation and personalization powered by Quantum Metric's complete behavioral data.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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