EXPERIENCE ALERTS
Alerts for customer-centric teams.
While most alerting tools focus on infrastructure and backend performance, Experience Alerts focuses on the customer experience.
Experience Alerts in 60 seconds.
See how to proactively monitor how your customers are experiencing your application by alerting on aggregate behavior, frustration, and more. Oh, and we can alert on the technical stuff too.
One workflow, countless hours saved.
No need to dive into five other systems to understand what’s happening or how to prioritize it. From an email or chat alert, easily pivot into a segment analysis, opportunity analysis, and session replays.
Smart and accurate detection comes standard.
Done wrong, alerts become noise. Quantum Metric’s anomaly detection leverages behavioral data and historical benchmarking to ensure that when alerts trigger, it’s something worth looking into.
Ecosystem activation made easy.
Use an out-of-the-box webhook or build your own. Real-time triggers, customizable payloads, and pre-built integrations help you enrich your ecosystem and makes everyone’s job easier.
How teams use Experience Alerts.
IT Ops
Identify issues before they get to the call center by monitoring errors, failing APIs, app crashes and more.
Product
Track down design impediments by alerting on anomalous levels of rage clicking, frustration, and more.
Ecommerce
Monitor errors, impediments, or poor conversion performance on your checkout pages.
Site Performance
Alert on slow pages, failing APIs, frozen mobile UIs, and 404s across all digital properties.
What our customers are saying.
“Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems.”
Tomasz Mazur / Head of Digital Tech, Chalhoub Group
Frequently asked questions
Are the thresholds configurable?
Yes! More customers use our standard anomaly detection algorithm. However, you can use custom thresholds defined by standard deviation changes, percent changes, and more.
Do the alerts integrate with anyone?
Sure do! We integrate with incident management systems, monitoring tools, and chat tools. You can also customize webhooks to send data to just about anywhere, in real-time.
Do you offer out of the box alerts?
Yep! We offer out of the box alerts for behavior, funnel performance, page speed, and more.
Can you create an alert for any segment?
Indeed! The same powerful segment builder that is available across the entire platform is also found in the alert builder.
Trusted by enterprises. Loved by people.
6 billionsessions each month.
50%of the worldwide internet users.
