TELECOM

Improve your team’s bandwidth with real-time visibility.

Grow subscriptions and improve the digital-first experience with alignment on what matters most.

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Improve your team’s bandwidth with real-time visibility.

Faster insights, improved customer connections.

Proactively discover revenue-impacting opportunities.

Rapidly identify and address conversion blockers in your most important customer journeys.

Turn direct feedback into immediate action.

Connect feedback to friction and instantly size impact across website or mobile app visitors.

Enhance self-service and contact center.

Diagnose issues faster and reduce hurdles for a better agent and customer experience.

Test and build with confidence.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Dial into instant insights.

From plan detail pages to current offers and promotions, say goodbye to setup static and connect to customer insights with pre-built dashboard templates.

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Why Quantum Metric.

Enhance your customers’ online and mobile experience while maximizing efficiency.

Capture 100s of customer and friction signals out of the box.

Answer any business question with build your own dashboards and user-friendly segmentation
Data is accessible and searchable in real time
Autocapture frees up time spent on manual tagging, while custom events are done via our UI

Web, mobile, and contact center insights.

Measure and improve both web and mobile app journeys
Identify and prioritize friction in the self-service experience
Provide contact center agents real-time visibility into customer experience

Size the impact of a single issue in one click.

Calculate the “cost of doing nothing” with opportunity analysis
1-click quantification works from error pages, alerts, session replay, and throughout the platform
Attribute impact to conversion performance or any goal you define

More answers, less waiting.

Understand experience with automated journey mapping, heatmaps, and behavioral data
Customize dashboards for every role, every function
Business teams get answers, engineering receives fewer tagging requests

“ [Quantum Metric] gives us an idea of pathing that allows us to get closer to the journey and closer to understanding how to engage with our prospects and customers.”

Ajinkya Joglekar / VP of eCommerce at Comcast

“I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.”