FELIX AGENTIC
Instant answers before you know to ask.
Felix Agentic is an autonomous insight engine built into Quantum Metric. It continuously analyzes your digital experience to surface what matters, explain why it changed, and quantify the impact quickly and clearly, all while learning how your business works.
Always-on understanding across your digital workflows.
Context that compounds over time.
Felix starts with industry intelligence, then learns how your business defines success to deliver sharper insights over time.
Insight for every team, not just analysts.
Plain-language answers give every team immediate understanding, while freeing analysts for higher-value work.
Trusted intelligence you can verify.
Every insight is grounded in your first-party data, fully traceable, and inspectable back to the query and data behind it, not a black box.
Analysis that works exactly the way your business does.
Consistent answers every time, based on your business rules, not a generic AI guess.
How Felix Agentic works.
FELIX CHAT
Investigate complex business questions in plain language.
While autonomous agents surface key opportunities, your business users can easily ask questions and get quick, accurate answers.
BACKGROUND AGENTS
Stay on top of critical KPIs with custom agents.
AI agents automatically monitor, analyze, and alert you to changes and opportunities that can improve your key business metrics. Choose from ready-to-use agents built around common digital KPIs, like funnel drop-off, login errors, or NPS trends. Or configure your own.
COPILOT
Analyze and investigate across the platform with an in-UI assistant.
Inside dashboards and Interactions, ask what deserves your attention, identify friction and engagement patterns, or click any data point to instantly understand why it moved. Copilot already knows what you’re looking at, so you point at the problem instead of describing it.
SKILLS + WORKFLOWS
Answers that reflect how your business actually works.
Skills let you define exactly how key metrics are calculated and how analysis should be done, so Felix always works from your definitions, not generic assumptions. Workflows automate entire analysis processes end to end, running on a schedule, a trigger, or on demand. Together, they give every agent consistent, business-specific intelligence.
FELIX AGENTIC NATIVE APP
Automated answers, now in your pocket.
The Felix Agentic Native App brings the same intelligence as the web to your phone, so you can triage escalations, investigate anomalies, and get answers anywhere.
See the questions Felix answers for your industry.
Value across the business.
Digital Leaders
Give every team easy access to real-time insights based on the most complete and accurate customer experience data to help prioritize initiatives.
Analytics Leaders
Free up time to focus on more strategic analysis by enabling fast, explainable answers, fully traceable, built on business logic, and designed for analyst review.
Business Users
Get immediate answers to day-to-day questions—what changed, why, and how big the impact is, so teams can experiment, optimize, and iterate without waiting on analysts.
Why Felix Agentic is different.
Unified, AI-ready data foundation.
Felix Agentic is built on complete first-party experience data capturing real customer behavior, friction, and full journeys across web and mobile—giving agents the context they need to deliver accurate, trustworthy insights, not just surface-level metrics.
Proven industry intelligence.
Context-aware agents are guided by over a decade of industry workflows, business best practices, and explainable, auditable analysis standards. Organizations can configure and govern how agents operate, ensuring the right balance of autonomy, accuracy, and oversight.
Analysis built around your business, not ours.
Skills and Workflows let organizations define exactly how Felix reasons about their data, which metrics matter, how they’re calculated, and how analysis should be structured. The result is an AI analyst that delivers consistent, governed, business-specific intelligence at scale.
“Felix Agentic gives us exactly what we need to get answers quickly. If I arrive Monday morning and see customer complaints about our Android app, I can just ask Felix directly. That question used to involve pulling an analyst off another initiative. Now I have the answer in seconds.”
Oscar Riolobos / Director B2C at Air Europa
Frequently asked questions.
What can Felix Agentic actually do for me?
Felix Agentic automatically finds and explains what’s impacting your digital experience so you can act faster. It continuously monitors your experience, detects meaningful changes, explains why they happened, and quantifies business impact. Instead of manually investigating dashboards, your team gets clear answers and prioritized actions in real time.
How does Felix Agentic identify issues and opportunities automatically?
Felix Agentic identifies issues by continuously monitoring KPIs, journeys, and behaviors across all users. It detects meaningful changes, analyzes contributing factors, and surfaces insights automatically, no queries or dashboards required.
Does Felix Agentic analyze all sessions or just individual sessions?
Felix Agentic analyzes patterns across all sessions to detect trends and issues at scale. It then works with Felix AI Summarization to drill into individual sessions for detailed context and evidence, giving you both a complete view and session-level understanding.
Can Felix Agentic create dashboards, segments, or analyses for me?
Yes, Felix Agentic can automatically create dashboards, segments, and analyses using natural language. Instead of building reports manually, teams can ask a question and instantly generate the views they need. This removes setup time and makes insight accessible to every team, not just analysts.
Is Felix Agentic powered by Gemini?
Felix Agentic is powered by Google Gemini as part of its generative AI foundation, combined with Quantum Metric’s proprietary data, knowledge layer, and analytical workflows. This ensures enterprise-grade performance, security, and contextual accuracy.
How does Felix Agentic quantify business impact?
Felix Agentic quantifies business impact by linking experience issues to business outcomes by measuring affected users, conversion impact, and revenue impact, helping teams prioritize what matters most.
Can Felix Agentic proactively alert our team when issues arise?
Yes. Felix Agentic continuously monitors your KPIs, journeys, and releases, and can proactively surface critical changes as they happen. It delivers clear, plain-language insights and can push alerts to tools like Slack or email, so your team can take action immediately without waiting to investigate.
What makes Felix Agentic different from generic AI tools?
Felix Agentic is different because it is grounded in Quantum Metric’s complete experience dataset, including session replay, behavioral signals, and business metrics, enabling accurate, explainable, and actionable insights.
Can teams control and govern how Felix Agentic operates?
Yes. Felix Agentic provides configurable governance, transparent reasoning, and auditable outputs so teams can maintain oversight and trust in its insights.
How does Felix Agentic understand the context of our business, industry, and customer experience?
Felix Agentic is grounded in your first-party Quantum Metric data, like session replay, behavioral signals, and business metrics. It’s enhanced with built-in industry intelligence, ensuring insights are relevant and actionable.
What does Felix Agentic require to get started?
Felix Agentic requires your existing Quantum Metric data to build on. Once enabled, it immediately begins analyzing your digital experience. Teams can optionally configure monitoring, business context, and focus areas, but value starts right away without additional setup.
