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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

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Find the right plan for your enterprise.

Select from digital analytics packages built for specific business objectives—like conversion optimization, customer experience, website design, and product analytics—or combine them to drive cross-functional growth.

Tailored packages for every team.

Customer OperationsBusiness OperationsUX OperationsDeveloper Operations

Customer Operations

The only enterprise analytics solution based entirely on your customer’s perspective. From detailed session replay to powerful segmentation and visuals. Go from a single error in a session replay to quantifying the impact across your entire audience—eliminating guesswork behind the “why” of customer behavior.

Customer Operations

Business Operations

Automatically surface site issues prioritized by business impact. Leverage out-of-the-box experience indicators, anomaly detection, and customizable dashboards to visualize and act on every aspect of the customer experience.

Business Operations

UX Operations

Visualize how customers move through your web or mobile app with Journeys. Predict which changes will drive the greatest lift, optimize conversion flows, and see impact in real time with on-page data insights.

UX Operations

Developer Operations

Discover and quantify performance issues faster. Monitor Core Web Vitals, analyze page load performance and receive alerts on technical errors like Failed APIs, JS errors and force reloads.

Developer Operations

Included in every package.

Manage data and feature access across teams.

Real-time customer experience activation.

Implementation, account setup, & PII remediation.

Hands-on training for your teams.

A customized platform experience.

Add-ons to enhance your analysis.

Felix AI

Felix AI

Generative and Agentic AI to instantly understand your customer, share insights, and take action.

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User Analytics

User Analytics

Merge experience and product analytics to understand engagement across sessions and devices.

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Contact Center

Contact Center

Equip yourself and agents with the digital context of every call to reduce handle times and improve customer satisfaction

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Data streaming

Data streaming

Stream Quantum Metric’s rich data capture into your warehouse to power AI and cross-platform analysis.

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Factors that shape your plan.

We create custom plans for your scale and specific needs. Your investment is based on these key value drivers:

Digital Properties

The number of websites, mobile applications, and other digital touchpoints you want to monitor and analyze with the platform.

Session Volume

Pricing scales directly with the amount of data you collect and analyze—no wasted seats or credits.

Platform Capabilities

Focus your budget on platform features your teams will actually use to provide experiences that delight your customers.

Customer Success

Service and support of your business initiatives from training to consultation.

Support every step of the way.

A consistent account management and customer success team ensures that you maximize the value of your investment.

Onboarding

You will be guided through the initial set-up following proven, industry-specific playbooks that have enabled significant success at organizations similar to yours.

Ongoing Training

Choose from both our expert-led and self-guided options to deepen your team’s understanding and adoption of the platform ensuring operationalization across your teams.

Consultation

Partner with our customer success experts who understand your business to help solve complex challenges across your digital customer journeys.

Support every step of the way.

Talk to sales.

Schedule a personalized discussion and walkthrough of our solution.

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