Banking
Elevate the digital banking experience, from sign in to success.
Optimize key flows like mobile app bill pay and check deposits, with built-in data protection and actionable insights that boost trust and customer satisfaction.
Real-time customer insights to transform banking.
Proactively address customer frustration and privacy concerns with intelligent monitoring and alerts that highlight critical issues as they arise.
Quickly resolve customer challenges by using AI-generated summaries to uncover intent and measure the impact of struggle, from account setup to bill payments.
Streamline web and mobile app journeys with advanced user analytics, segmentation, and session replay to ensure smoother experiences, from deposits to managing account notifications.
Uncover frustration in any banking micro journey.
Capture, monitor, and diagnose friction for every interaction across the entire customer journey, from account opening to transaction fulfillment, with our ready-to-use banking dashboard templates.
Quantify and prioritize banking enhancements.
Instantly understand the business impact of customer behavior on critical KPIs—like loan applications, payment completions, NPS, and satisfaction—so you can prioritize product improvements that drive revenue.
Get tailored AI-powered recommendations.
Use Felix AI to instantly summarize the customer journey and intent at scale, delivering tailored insights for every team. Plus, get Gen AI-driven recommendations that enable agents to engage customers with personalized, proactive resolutions.
Send insights anywhere.
Seamlessly integrate Quantum Metric data into your core banking operations–CRM, marketing automation, and CX/VOC tools–so you can activate insights in real-time on any channel or platform.
How banking teams use Quantum Metric in their workflows.
Product teams.
Quickly identify and resolve issues across digital apps, banking portals, and mobile to improve user experience and boost engagement
Tech teams.
Leverage real-time behavioral insights to eliminate friction in key banking processes, optimize page load times, and ensure secure, fast transactions for payments, transfers, and loan applications.
CX/VOC teams.
Quantify the impact of customer feedback by linking survey data to real-time customer behavior, enabling you to prioritize improvements across key areas such as account setup, loan applications, and customer support interactions.
What our customers are saying.
“When you have over 100,000 commercial digital banking sessions a day, understanding what they want and how they’re behaving is exceptionally complex. Quantum Metric has helped turn us into that completely customer-centric team and provided the framework to continue to scale our customer experiences and service.”
Sean Ellery / Head of Digital and Innovation, Treasury & Payment Solutions
“Quantum Metric is enabling us to really understand attribution and customer signals. We’ve been able to evolve our digital strategy from reacting to customer issues and frustrations, to proactively understanding and better anticipating our customers needs.”
Zhen Jiwa / VP of Product, Growth, and Acquisition, Canadian Tire Bank
FAQ
Can I integrate Quantum Metric with my bank’s existing systems?
Yes! Quantum Metric seamlessly integrates with your current CRM, core banking platforms, and marketing tools, allowing your teams to gather valuable insights about customer experience and behavior. With our data activation capabilities, you can leverage existing financial technologies without extensive overhauls.
Does Quantum Metric provide real-time insights relevant to banking operations?
Absolutely! Quantum Metric's real-time analytics empower banking teams to address customer issues as they occur. With dashboards and monitoring features, you can enhance digital experiences while maintaining operational efficiency and security.
What types of data does Quantum Metric collect specific to banking?
Quantum Metric collects comprehensive business, behavioral, and technical data from digital interactions, including loan applications, account management, and transaction processes. This offers a 360-degree view of the customer journey, supported by our autocapture technology that captures over 300 metrics out of the box.
How does Quantum Metric help banks combine offline and online data sources to understand drivers of unnecessary digital call volumes?
Quantum Metric’s data enrichment solution unifies data from various digital interactions—such as failed self-service transactions or navigation issues. By using opportunity analysis, we automatically surface insights that explain why customers seek support, reducing unnecessary call volumes by addressing root causes without needing BI team involvement.
How can Quantum Metric support marketing initiatives in banking?
Quantum Metric enables banks to analyze customer behavior through segmentation and journey mapping, allowing the development of targeted marketing campaigns based on actionable insights. This enhances engagement and fosters loyalty in an increasingly competitive landscape.
Can Quantum Metric help my bank streamline operations and reduce costs?
Yes! By identifying inefficiencies and bottlenecks in your digital services, Quantum Metric helps streamline operations and improve response times. Our monitoring and alerting capabilities can significantly reduce costs associated with customer acquisition and support.
How is Quantum Metric leveraging generative AI to improve banking analytics?
Quantum Metric utilizes generative AI to identify customer intent, summarize behavior, and deliver prioritized insights, enabling banking teams to quickly take action on customer behavior. This accelerates the process of prioritizing enhancements to the digital experience for improved satisfaction.
How does Quantum Metric ensure data protection, privacy, and security during data capture for banking institutions?
Quantum Metric captures non-sensitive data from web pages and mobile apps using RSA 2048-bit and AES256 encryption to secure customer input. Sensitive data, like PII or credit card information, is automatically blocked from capture. When PII is necessary, we use pseudonymization and unique encryption to protect it, ensuring only the client can access it. All data is securely transferred to our Google Cloud environment, where it is encrypted at rest and isolated from third-party access.
How does Quantum Metric comply with SOC 2 protocols to protect customer data for banks?
Quantum Metric adheres to SOC 2 protocols, implementing strict controls for data handling, access management, and system monitoring. We undergo independent audits to verify our security and privacy measures, achieving SOC 2 Type II attestation and ISO/IEC 27001 certification. Our commitment to avoiding PII collection enables our customers to maintain compliance with regulations like PCI, HIPAA, and GLBA.
