Insurance
Turn tough days into smooth experiences for your customers.
From policy to payout, empower faster, more compassionate service with real-time behavioral insights and advanced analytics—letting your team focus on supporting your customers when they need it most.
Real-time customer insights to drive digital-first insurance and streamline claims.
Quickly identify and resolve policyholder frustration or detect potential fraud using intelligent monitoring and real-time dashboards.
Easily diagnose customer intent and measure the impact of friction, from policy quotes to claims submissions, with AI-generated summaries.
Optimize web, mobile app and marketing experiences by analyzing the engagement of key landing pages, optimizing journeys from filing claims to managing policy renewals.
Quantify and prioritize improvements in quote request process.
Instantly understand how customer behavior impacts critical KPIs—such as claims processing times, policy renewals, and Net Promoter Score (NPS)—to prioritize improvements that reduce churn and drive revenue.
Empower agents with real-time AI-driven recommendations.
Use Felix AI session summaries to understand intent and equip agents with AI-driven recommendations, so they can act quickly and deliver personalized service.
Send insights anywhere.
Seamlessly integrate Quantum Metric data into your core systems—such as CRM, policy administration, claims management, and CX/VOC tools–so you can activate insights in real-time on any channel or platform.
Insurance expertise at your fingertips.
Don't waste time setting up dashboards for every journey. Capture, monitor, and diagnose customer friction across every interaction, from policy enrollment to claims submission, using our pre-built insurance dashboard templates.
How insurance teams use Quantum Metric in their workflows.
Product and Tech teams.
Resolve issues across platforms and apps to boost policyholder satisfaction. Use real-time insights to remove friction in claims, payments, and policy management for faster, more secure transactions.
CX/VOC teams.
Quantify the impact of policyholder feedback by linking survey data to real-time customer behavior, allowing you to prioritize improvements across key areas such as policy enrollment, claims processing, and customer support services.
Marketing teams.
Maximize marketing investments by optimizing campaigns, promotions, and personalized experiences to boost engagement and drive policyholder acquisition.
What our customers are saying.
“Without Quantum Metric, it would take at least a few days for us to identify this critical issue versus just the few hours it actually took.”
Vicki Chan / Senior Digital Analyst
“Quantum Metric provides a single source of truth around the customer experience and everyone can see and understand the impact of a problem, and agree on what’s most important. Technology and business teams have genuinely been brought closer together through the use of Quantum Metric.”
Steven Teo / Head of Innovation and Digital Controls, Treasury & Payment Solutions
7%
improved user experience.
Learn how Domestic & General fixed payment errors fast, boosting conversions with real-time insights.
Learn how
90%
reduced resolution time.
BMO accelerated issue resolution and improved frustration detection, streamlining the customer experience with Quantum Metric's insights.
Learn howFAQ
How can Quantum Metric enhance customer experiences for my insurance company?
Quantum Metric provides real-time visibility into digital interactions, helping insurers quickly identify and resolve issues that impact policyholder satisfaction. With insights into areas like claims submissions and policy renewals, your team can utilize session replay and monitoring alerts to ensure smoother customer experiences.
Can I integrate Quantum Metric data with my existing insurance tools and platforms?
Absolutely! Quantum Metric seamlessly integrates with your CRM, policy administration systems, claims processing tools, and third-party analytics. This allows your teams to access customer insights through dashboards without overhauling existing technology, empowering them to act quickly on issues as they emerge.
Does Quantum Metric provide real-time insights for insurance operations?
Yes! Quantum Metric’s real-time analytics enable insurance teams to tackle policyholder challenges as they arise. By reacting immediately to digital friction—such as payment errors or delayed claims—your team can enhance operational efficiency while utilizing features like opportunity analysis to quantify pain points.
What types of data does Quantum Metric collect for insurance?
Quantum Metric captures a wide range of behavioral, technical, and transactional data—including claims submissions, policy renewals, and payment processing. This extensive data, supported by our autocapture feature, equips your teams to uncover pain points and take prompt action.
How does Quantum Metric help insurers reduce call volumes?
Quantum Metric identifies key friction points in the digital journey—like failed claims submissions or payment problems—that often lead to support calls. By addressing these issues directly through the platform and using monitoring and alerts, insurers can reduce the need for policyholders to call, allowing for faster, proactive problem-solving.
How does Quantum Metric leverage generative AI for the insurer experience?
Quantum Metric utilizes generative AI to identify customer intent, summarize behavior and provide prioritized insights, helping insurance teams quickly understand what's impacting the digital experience. This allows for immediate enhancements in areas like claims processing and policy management.
How can Quantum Metric help improve the digital claims process for insurers?
Quantum Metric provides deep insights into the claims process by tracking user behavior at every step. By utilizing session replay and analyzing interaction heatmaps, insurers can identify roadblocks—such as incomplete forms or confusing navigation—and streamline the process for faster, more efficient claims submissions.
How does Quantum Metric support policy renewals and retention efforts?
Quantum Metric analyzes customer interactions leading up to policy renewals, identifying patterns that lead to churn or renewal hesitancy. With these insights, insurers can take immediate steps to optimize the renewal process, offer personalized incentives, and improve retention rates.
How can Quantum Metric enhance user-based analytics and segmentation for insurers?
Quantum Metric enables insurers to segment users by behavior, demographics, and journey stages using our segment builder. This cohort analysis helps teams spot trends, allowing for tailored products and targeted marketing strategies that boost customer satisfaction and engagement.
How can Quantum Metric’s interaction heatmaps improve the UX of insurance platforms?
Quantum Metric’s interaction heatmaps visualize user behavior on digital platforms, highlighting engagement areas and friction points. Insurers can leverage this data to optimize UX elements like CTAs and navigation, improving website layouts and processes for enhanced conversion rates and policyholder satisfaction.
