FSI trends.
Updated on Mar 10, 2025
Stay up-to-date on the latest industry insights and data trends by joining our quarterly benchmark newsletter.
Consumers want instant fixes.
72%
of consumers expect an issue to be resolved in a few hours, it takes FSI brands at least a day to find a fix.
Learn more from our Peak report.Payment plans offer big opportunities.
48%
of consumers prefering payment plans/ buy-now-pay-later services provided by a bank or credit card.
Learn more from our Peak report.Mobile interest is growing.
56%
of digital traffic for FSI brands now comes from mobile channels including native app and web.
Explore our full mobile report.Mobile lacks consumer confidence.
39%
of consumers are not confident or comfortable with completing banking transactions on mobile app or web.
Explore our full mobile report.Mobile performance should be priority.
48%
higher long spinner rates were seen on mobile, compared to long spinners rates on desktop experiences.
Explore our full mobile report.Benchmark Report
Be in the know on customer behaviors.
Sign up for our quarterly benchmark newsletter to stay current on the latest trends and insights from Quantum Metric.
