Quantify the silent majority from customer feedback.

Voice of customer survey data can provide valuable insights, but can often miss the pain points of the "silent majority" (those who don't participate in surveys). Quantum Metric is essential for VOC teams to be quantify these issues by analyzing actual user behavior. This approach captures comprehensive data on user interactions, enabling teams to identify and address hidden friction points that surveys alone might overlook. This leads to a more complete understanding of customer experiences and more effective improvements.

Key features highlighted in this demo:

• Integration with Voice of Customer data
• Real time alerts
• Session Replay
• One-Click Quantification