Maximize your VOC by uncovering drivers behind negative sentiment.

In order to take action on specific pain points and frustrations that customer face, VOC teams need to go beyond the surveys. Quantum Metric's comprehensive data helps identify patterns and trends in customer experiences and session replay allows teams to see exactly how issues unfold during user interactions. This comprehensive understanding enables VOC teams to address root causes effectively, improve user experience, and enhance overall customer satisfaction.

Key features highlighted in this demo:

• Dashboards
• Segmentation
• Session Replay
• Felix AI Session Summarization