Go beyond just technical with accessible digital analytics.
See why organizations choose Quantum Metric over Glassbox for their digital needs.
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How digital teams use Quantum Metric.
Monitor
Monitor real-time KPIs, friction, and behavior so that you are ahead of passive feedback channels.
Diagnose
Immediately quantify issues so that your teams spend less time chasing down possible non-issues.
Optimize
Surface optimization opportunities with behavioral data, ensuring each iteration creates tangible value.
Customers who chose Quantum Metric.
Why Quantum Metric.
Raise the bar
Scalability
Cloud based architecture built on Google Cloud Platform allows for capture of millions (or billions) of sessions.
Archaic infrastructure designed for on-premise deployments and retro-fitted into SaaS environments.
Capture & Eventing
Autocapture 300+ dimensions and behaviors on day one, then leverage remote configuration to reduce engineering burden.
Flexible data capture with some basic autocapture primarily focused on technical aspects of the experience. Custom tracking requires code level maintenance (dev lift).
Time to insight
GenAI powered session summarization alleviates the burden of processing session replays with time to find insight improved from minutes/hours to seconds, with the click of a button.
Users need to watch entire session replay in order to understand context, intent, journey milestones, barriers to task accomplishment, etc. Analysis bias may lead to missed opportunities.
Mobile app analytics
Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Customers frequently report lengthy and difficult implementation of the SDK, leaving a gap in the parity of web and mobile solutions. Replay capture for mobile is often burdened with technical issues, like missing screens or poor rendering.
Journey analysis & heatmaps
Automatically visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors.
Journey and heatmaps provide surface level insights and users report these features as difficult to use and provide inconsistent data.
Enterprise operationalization
Large deployments benefit from self-service user management and permission-based roles, teams, and traffic segmentation; leading to adoption by hundreds or even thousands of users across dozens of teams.
Primarily designed for technical teams to identify technical issues within the digital experience, leading to limited adoption across the entire digital organizations.
Support
Dedicated success consultant, engineer, & account manager with award winning levels of support. Fully developed Customer Community with in-depth documentation and on-demand enablement accessible to every user.
According to user reviews, documentation is lacking and customer support is not timely or helpful.
Scalability
Cloud based architecture built on Google Cloud Platform allows for capture of millions (or billions) of sessions.
Capture & Eventing
Autocapture 300+ dimensions and behaviors on day one, then leverage remote configuration to reduce engineering burden.
Time to insight
GenAI powered session summarization alleviates the burden of processing session replays with time to find insight improved from minutes/hours to seconds, with the click of a button.
Mobile app analytics
Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Journey analysis & heatmaps
Automatically visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors.
Enterprise operationalization
Large deployments benefit from self-service user management and permission-based roles, teams, and traffic segmentation; leading to adoption by hundreds or even thousands of users across dozens of teams.
Support
Dedicated success consultant, engineer, & account manager with award winning levels of support. Fully developed Customer Community with in-depth documentation and on-demand enablement accessible to every user.
Scalability
Archaic infrastructure designed for on-premise deployments and retro-fitted into SaaS environments.
Capture & Eventing
Flexible data capture with some basic autocapture primarily focused on technical aspects of the experience. Custom tracking requires code level maintenance (dev lift).
Time to insight
Users need to watch entire session replay in order to understand context, intent, journey milestones, barriers to task accomplishment, etc. Analysis bias may lead to missed opportunities.
Mobile app analytics
Customers frequently report lengthy and difficult implementation of the SDK, leaving a gap in the parity of web and mobile solutions. Replay capture for mobile is often burdened with technical issues, like missing screens or poor rendering.
Journey analysis & heatmaps
Journey and heatmaps provide surface level insights and users report these features as difficult to use and provide inconsistent data.
Enterprise operationalization
Primarily designed for technical teams to identify technical issues within the digital experience, leading to limited adoption across the entire digital organizations.
Support
According to user reviews, documentation is lacking and customer support is not timely or helpful.
“Whenever we would like to use Glassbox for insights, 50% of the time I use Glassbox it’s basically focused on setup… So there’s only 50% of the time I really use Glassbox data for insights.”
Digital Specialist / Travel & Hospitality
90%
reduction in time to resolution
Using session reply, teams are able to visualize, identify and fix the issues, in less than an hour. Previously this took a day or more.
50%
reduction in cost per acquisition
By monitoring customer behavior aligned to the customer’s journey, teams are able to identify where and why customers fall out of the acquisition funnel - and prioritize fixes based on outcomes that drive successful conversions.
69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Trusted by enterprises. Loved by people.
6 billionsessions each month.
50%of the worldwide internet users.
