Customer truths outshine stories.
See why organizations choose Quantum Metric over Fullstory as the ultimate source of truth for customer understanding.
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How digital teams use Quantum Metric.
Monitor
Monitor real-time KPIs, friction, and behavior to stay ahead of passive feedback channels.
Diagnose
Immediately quantify issues so that your teams spend less time chasing down possible non-issues.
Optimize
Surface optimization opportunities with behavioral data ensuring each iteration creates tangible value.
Customers who chose Quantum Metric.
Why Quantum Metric.
Robust real-time alerting for customer-centric teams.
Get proactive, real-time alerts on customer behavior, technical issues, and business metrics, delivered directly to your incident management systems, monitoring tools, or chat platforms. Customize any alert—or use our out-of-the-box options tailored to your industry and role—and send data anywhere with flexible webhooks.
Raise the bar
Scalability
Enterprise roots—capture billions of sessions without sacrificing performance
Started in SMB, struggles to scale capture in peak seasons
Capture
Capture 300+ dimensions on day one and leverages remote configuration.
Flexible data capture; however, requires code level maintenance for additional tracking.
Time to insight
GenAI powered session summarization alleviates the burden of processing session replays with time to find insight improved from minutes/hours to seconds, with the click of a button.
Users need to watch entire session replay in order to understand context, intent, journey milestones, barriers to task accomplishment, etc. Analysis bias may lead to missed opportunities.
Mobile app analytics
Parity between web/mobile Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Quality replay on web but native replay uses a different replay engine, creating gaps in visibility (replay) and disparity between mobile and web analytics
Industry templates
Industry expertise built in with dashboard templates.
Some guidance on dashboard best practices, lack industry and journey expertise.
Journey analysis & heatmaps
Access powerful heatmaps and more directly from your browser with Visible
Recently released beta Journey maps and heatmaps, but not as easy to access.
Enterprise deployment
Full control over user permissions, data access, traffic management and more
Ability to split traffic/domains into sub accounts, making it difficult to surface enterprise level insights
Support
Dedicated success consultant, engineer, & account manager.
Support is dependent on spend, only top tier gets support.
Scalability
Enterprise roots—capture billions of sessions without sacrificing performance
Capture
Capture 300+ dimensions on day one and leverages remote configuration.
Time to insight
GenAI powered session summarization alleviates the burden of processing session replays with time to find insight improved from minutes/hours to seconds, with the click of a button.
Mobile app analytics
Parity between web/mobile Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Industry templates
Industry expertise built in with dashboard templates.
Journey analysis & heatmaps
Access powerful heatmaps and more directly from your browser with Visible
Enterprise deployment
Full control over user permissions, data access, traffic management and more
Support
Dedicated success consultant, engineer, & account manager.
Scalability
Started in SMB, struggles to scale capture in peak seasons
Capture
Flexible data capture; however, requires code level maintenance for additional tracking.
Time to insight
Users need to watch entire session replay in order to understand context, intent, journey milestones, barriers to task accomplishment, etc. Analysis bias may lead to missed opportunities.
Mobile app analytics
Quality replay on web but native replay uses a different replay engine, creating gaps in visibility (replay) and disparity between mobile and web analytics
Industry templates
Some guidance on dashboard best practices, lack industry and journey expertise.
Journey analysis & heatmaps
Recently released beta Journey maps and heatmaps, but not as easy to access.
Enterprise deployment
Ability to split traffic/domains into sub accounts, making it difficult to surface enterprise level insights
Support
Support is dependent on spend, only top tier gets support.
“To me Quantum Metric is a powerful analytics platform that finds and points you to struggles with session replay to prove it. FullStory is a search engine for replays.”
Product Manager / Fortune 500 Retailer
“Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistently is advising us on fingings and engaging out team.”
Digital Team / Health & wellness Enterprise
90%
reduction in time to resolution
Using session reply, teams are able to visualize, identify and fix the issues, in less than an hour. Previously this took a day or more.
50%
reduction in cost per acquisition
By monitoring customer behavior aligned to the customer’s journey, teams are able to identify where and why customers fall out of the acquisition funnel - and prioritize fixes based on outcomes that drive successful conversions.
69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Trusted by enterprises. Loved by people.
6 billionsessions each month.
50%of the worldwide internet users.
