TRAVEL & HOSPITALITY
Serve unforgettable experiences with faster insights.
Grow revenue and loyalty with real-time visibility into customer behaviors, needs, and frustration so you know where to focus your efforts.
Digital insights unique to you
Airlines
Improve self-service across the traveler journey.
Hotels
Enhance direct booking, mobile check-in, mobile key, and in-stay experiences.
Online Travel Agents (OTAs)
Boost conversion for deals, search, and packages.
Restaurants
Optimize order flow and tracking for curbside, delivery, and pickup experiences.
Parks & Entertainment
Deliver a great guest experience, from ticketing to reservations.
Better customer journeys from start to finish.
Prioritize revenue-impacting opportunities.
Align teams on opportunities by key metrics, conversion impact, or revenue loss.
Proactively monitor customer journeys.
Resolve customer friction and quantify opportunities across mobile, desktop, and kiosk that will move the needle.
Enhance self-service and contact center.
Create experiences that increase customer satisfaction and efficiencies for agents and contact center operations.
Test and build with confidence.
Know what to test and build next by marrying qualitative and quantitative data.
Check-in directly to instant insights.
From booking flows to loyalty enrollment, gain insight into the traveler experience without delay with pre-built dashboard templates.
Hear what our customers have to say.
“Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.”
Jacquelyn DiStasi / Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc
“Using Quantum Metric, our dev team managed to reproduce the problem instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month.”
Kenny Chang / Executive VP and CMO of Korean Air
“Continuous Product Design means feedback. Feedback at the ideation stage, feedback when creating a product, and feedback once you’ve launched.”
Anshuman Singh / Director of Shop, Buy, and Ancillary Product at American Airlines
“With Quantum Metric, we have been able to collect and implement a year's worth of insights in just one month.”
Johan Mattsson / EMEA PMS - TMS & FIORI Business Product Owner, Radisson Hotel Group
Why Quantum Metric.
Understand customer behavior, align business and technical teams, and maximize limited resources.
