Quantum Metric and Google Cloud

PARTNERSHIP OVERVIEW

With Google Cloud and Quantum Metric platform, you can instantly answer any question about your digital experience.

Quantum Metric quantifies the real-time business and customer impact of your cloud projects. The platform integrates seamlessly across the entire Google Cloud Platform product suite, providing access to first-party data and enabling teams with an in-depth understanding of the complete customer journey.

With Quantum Metric and Google Cloud together, you can:

• Personalize based on customer intent
• Identify user retention and calculate Customer Lifetime Value
• Understand a customer’s propensity to buy via audience segmentation
• Optimize the customer journey based on revenue and conversion impact
• Eliminate wasteful activity, reduce customer care costs, and improve the bottom line
• Get a singular view of customer experience across teams: Product, IT, Marketing, Engineering, and CX

Google Cloud provides the infrastructure for the Quantum Metric platform, enabling you to operate at the speed and scale you need.

Quantum Metric’s BigQuery based infrastructure allows rich experience data to be immediately available (and streamable) powering your key business initiatives.

Observability

Are you replatforming, rearchiteching or migrating to the cloud you need 100% observability — Quantum Metric monitors your end user experience so you understand the impact of changes (big and small).

Contact Center Initiatives

Rearchitecting or migrating to the cloud you need 100% observability — Quantum Metric monitors your end user experience so you understand the impact of changes (big and small) Contact Center Initiatives Empower Google Dialogflow with business impact quantification or activate virtual agent engagements based on behavior (and allow them to follow along in real-time via Session Replay).

Data Streaming & Visualization

Use Quantum Metric’s out of the box Journey and Friction analysis or simply push data into a purpose-built Looker block.