Monitor, quantify, and optimize customer friction—automatically.
Discover how the Quantum Metric platform identifies points of friction in real-time, helping your team reduce user frustration, limit digital leakage, and boost your Net Promoter Score and customer loyalty. Watch our demo to see how anomaly detection and behavioral insights can quickly turn rage clicks into rave reviews.
Watch the on-demand demo.
Digital analytics for your customer journey.
Session replay.
Uncover user behaviors to refine your digital experience with unparalleled context.
Monitoring & alerts.
Proactively alert on user frustration and aggregate customer friction.
Interaction heatmaps.
Connect page-level engagement and UX friction with business outcomes.
Journeys.
See and understand the each path and the customer struggle along the way.
Self-guided platform exploration.
Want to see Quantum Metric for yourself? Our product tour library includes top capabilities and use cases.
What our customers say.
Don’t just take our word for it—read what our customers have to say about transforming their digital experience with Quantum Metric.
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo / Head of Innovations and Digital Controls
“Unfortunately, our existing analytics tools didn’t have the ability to show us what was happening in depth, either on our website or on app. We needed more visibility and understanding, and when we reviewed all the options, it was clear that Quantum Metric did a lot more than all the others.”
Kenny Chang / Executive VP and CMO at Korean Air
“One of the challenges with traditional analytics is that you have to prescribe what you want to measure. Often it's what you are not looking at that is what holds you back. That is where Quantum Metric’s machine learning has been a big game changer for us.”
Dylan Jacques / Technology Director
Speak with our team.
Share the ins and outs of your digital plan so that our platform experts can outline how Quantum Metric can help you achieve your goals.
Trusted by enterprises. Loved by people.
4B+sessions each month.
40%of the worldwide internet users.
