LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

PlatformUse CasesPricing PlansResourcesCompany
LoginGet a demo

Platform

Coffee image

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

A background image

EMPLOYEE EXPERIENCE

Unleash team productivity and ROI with powerful internal app insights.

Automatically surface critical, undetected friction on your internal apps and kiosks and understand what matters to employees, customers, and the business.

Explore product tours
Unleash team productivity and ROI with powerful internal app insights.

How Quantum Metric helps.

Detect when employees struggle.

  • Out-of-the-box anomaly detection surfaces dozens of pre-defined struggle indicators and technical issues
  • Examples: rage clicks, long-running spinner, API failures, app crashes

Reproduce the experience and instantly size the impact.

  • Is it a UX/design issue or a technical one?
  • Session replay helps you see how employees actually use and experience your apps

Reduce time to resolve with technical details.

  • A robust network panel includes a JS console and API calls for every session
  • Events are automatically tagged, so click on “see more” and watch session replays for all employees who had the same issue

LIGHTNING ANALYTICS

Enhance visibility, maximize efficiency in Salesforce Lightning applications.

Maximize efficiency and ROI by proactively monitoring, diagnosing, and optimizing Salesforce Lightning apps with actionable self-serve insights, elevating your internal app experience.

Enhance visibility, maximize efficiency in Salesforce Lightning applications.

Maximize employee outcomes with Lightning Analytics.

Resolve helpdesk issues faster when raised by agents, and distinguish between training and technical issues.

Boost employee engagement and efficiency by assessing task completion times and bottlenecks within employee workflows.

Quantify reported slowness or errors, and quickly diagnose root cause.

Optimize all your mission-critical employee apps.

Get fast insights and enhance collaboration across teams through effortless monitoring for all your employee workflows across web, app and kiosk: inventory management, boarding and reservations, point of sale (POS), and shift scheduling.

Optimize all your mission-critical employee apps.

Enhanced workflows for every team.

IT

How can we monitor when employees struggle to complete a task?

Contact center

Why do agents revert back to our legacy app?

Product

How do we prioritize our growing backlog?

Customer stories.

Read all stories

“Quantum covers a huge portion of the internal and external ecosystem for Western Union. Before Quantum, no insights were being gathered for the internal apps.”

Western Union Logo

Nancy Horn / Former Senior Manager, Monitoring

“We get trouble tickets from our customer service agents (CSA) but they often lack critical data. With Quantum Metric, we see what the CSA saw, along with the analytics on API calls, errors, and how the CSA interacts with the app.”

Product development manager / Large US-base airline

“Internally, we have too much data from different places and only a sliver of insights into user experience. We invested in Quantum Metric to glue things together and become more proactive. During the PoC we started seeing fusion of our disparate data systems and got quick buy-in from Senior Leadership.”

Manager Software Engineering (Internal Apps) / Large insurance carrier

How do you want to get started?

Talk to sales icon to schedule a personalized demo based on your business objectives

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch Live Demo thumbnail

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse Product Tours thumbnail

Browse product tours.

Review platform use cases and capabilities at your own pace.