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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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© 2026 Quantum Metric, Inc. All rights reserved.

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Quantum Metric Signal Awards 2027.

Celebrating unstoppable customer obsession with five categories of digital success.

Submit nomination
Quantum Metric Signal Awards 2027.

About the awards.

Every year, Quantum Metric customers turn data into results: transforming culture, driving measurable impact, and uncovering insights no one else found. The Quantum Metric Signal Awards recognize the best of that work, with submissions open across five categories.

Winners will be honored live at Quantum LEAP 2027 in Atlanta, GA.

About the awards.

Award categories.

Submit nomination

The Transformation Award

Recognizes teams who have transformed their culture around data. These teams have moved beyond gut instinct, using Quantum Metric as the source of truth to reshape how their organization makes decisions across departments.

The Impact Award

Recognizes a project where Quantum Metric data drove measurable business impact. These teams can point to a clear goal, the data that shaped their approach, and a specific result, whether that's revenue recovered, conversion gained, or a customer problem solved.

The AI Discovery Award

Recognizes a team who made a key discovery powered by AI. These teams used Felix Agentic, Felix Copilot, Felix Summaries or Quantum MCP to surface insights that would have taken hours of manual analysis to find, and turned that discovery into a clear action.

The Mobile Award

Recognizes teams delivering a standout mobile app or native experience. These teams use Quantum Metric to diagnose friction in their mobile experience and translate those diagnostics into a broader mobile strategy, not just a one-off fix.

The Influence Award

Recognizes the individual whose influence made Quantum Metric stick. These advocates turned skeptics into believers, expanded how their organization puts data to work, and turned that adoption into real progress towards their business goals.

Previous winners.

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Frequently asked questions.

Why nominate yourself or your team for a Quantum Metric Signal Award?

Good work deserves recognition! Celebrate your digital successes and solidify your status as an industry leader with a Quantum Metric Signal Award. Winners receive a Quantum Metric Signal Award trophy, peer bragging rights, and one complimentary pass to Quantum LEAP 2027 in Atlanta, GA to accept your award onstage in front of fellow digital experience leaders.

What do I get if I win?

Winners receive a Quantum Metric Signal Award trophy, peer bragging rights, and one complimentary pass to Quantum LEAP 2027 in Atlanta, GA to accept your award onstage in front of fellow digital experience leaders.

What makes a good Quantum Metric Signal Award submission?

Not sure where to begin with your Quantum Metric Signal Awards submission? Check out our sample response for each category ​​for inspiration as you craft your own submission.

Read sample responses.

Do I have to be present to accept an award? What if I can’t travel?

While we'd love for you to accept your award in person at LEAP 2027 in Atlanta, GA, we understand travel plans can be tricky. If you're unable to attend, we'll work with you individually to find a suitable way to recognize your achievement.

What if my company has PR restrictions on being publicly recognized in this way?

In order to celebrate your success, it is a requirement to be able to publicly recognize you and your company via Linkedin, a QM blog post, and press release. Please see terms and conditions for more details. If you have any questions about publicity, please contact: advocacy@quantummetric.com

Is there a deadline?

Yes, the deadline to submit a nomination is 11:59PM PDT on November 6, 2026.

Who can submit for an award?

You can submit yourself, on behalf of your peers, or anyone who meets the category criteria.

Can I submit for an award if I was a finalist/winner in a previous year?

Yes! We encourage previous finalists and winners to submit again. Each year brings new opportunities, and we look forward to seeing your continued success.

What happens after I submit an entry?

All completed entries submitted by the deadline will be reviewed by the Quantum Metric Signal Awards judging team. Submissions will be evaluated based on the overall quality of responses, with a focus on great customer experiences accompanied with proof points of measurable impact. Finalist decisions will be communicated via email. Winners will be announced live at Quantum LEAP 2027 in Atlanta, GA.

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Quantum Metric Signal Awards sample responses.

Not sure where to begin with your Quantum Metric Signal Awards submission? Check out our sample responses for each category ​​for inspiration as you craft your own submission.

Submit nominationRead sample responses
Quantum Metric Signal Awards sample responses.